Wirral Set Up Delaygate Hotline.

So the 4 week care delay that didn’t actually happen, did happen!

Wirral Council have set up a “hotline” in response to DELAYGATE which opened today and will be available until Friday, April 13.

The number to call is 0151 606 2641.

Complaints can also be registered by emailing leader@wirral.gov.uk or in writing to the Customer Resolution and Information Team, Hamilton Building, Conway Street, Birkenhead, CH41 4FD.

Other questions people may like to ask is,

Why was there a delay especially when the Fair Access to care legislation states “Councils should provide services promptly once they have agreed to do so.”

Who decided on this policy, Elected members ? Or Senior Officers ? 

Why are these people still in post and why was this unofficial policy covered up for so long? 

Who are the specialist team of officers independent of Wirral Council.?

Advertisements

One thought on “Wirral Set Up Delaygate Hotline.

  1. Pingback: Fore Play | Wirralleaks

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s