So the 4 week care delay that didn’t actually happen, did happen!
Wirral Council have set up a “hotline” in response to DELAYGATE which opened today and will be available until Friday, April 13.
The number to call is 0151 606 2641.
Complaints can also be registered by emailing email@example.com or in writing to the Customer Resolution and Information Team, Hamilton Building, Conway Street, Birkenhead, CH41 4FD.
Other questions people may like to ask is,
Why was there a delay especially when the Fair Access to care legislation states “Councils should provide services promptly once they have agreed to do so.”
Who decided on this policy, Elected members ? Or Senior Officers ?
Why are these people still in post and why was this unofficial policy covered up for so long?
Who are the specialist team of officers independent of Wirral Council.?