Sorry seems to be the hardest word

Sorry-GB

Another WBC Video, another PR FAIL!

“In this life, when you deny someone an apology,
you will remember it at time you beg forgiveness.”

Sadly it would appear that this letter from a concerned member of the public reveals that it takes a big man to say they are sorry and WBC’s CX is not that man. From the bottom up !

From: Burgess, Graham
Sent: Monday, January 07, 2013 5:41 PM
To: jonathan hardaker
Cc: Blakeley, Chris (Councillor)
Subject: RE: Few: Suggestion from Jonathan Richard hardaker

Mr. Hardaker, I think I have made my position quite clear.. A mistake was made , a full correction was issued as soon as we became aware of the issue. The Councillor concerned received an apology form [sic] the relevant senior officer. I think therefore the matter has been dealt with in a reasonable manner. Therefore I intend to take no further action other than that outlined in my previous Emails,

Graham Burgess

Chief Executive

Wirral Council
************************************************

From: jonathan hardaker
Sent: 07 January 2013 17:08
To: Burgess, Graham
Cc: Blakeley, Chris (Councillor)
Subject: Re: Few: Suggestion from Jonathan Richard hardaker
Importance: High

Dear Mr. Burgess, thank you for your reply & whilst the officer concerned for the misinformation has apologized for his error to the councillor, my thrust in the email was an
an apology from you good self to the councillor as CEO who refused to admit the fault
in the first place.

Awaiting the favour of your early response

, regards Jonathan Hardaker
**************************************************************

From: Burgess, Graham

Sent: Monday, January 07, 2013 4:14 PM

To: jonathan hardaker

Cc: Blakeley, Chris (Councillor)

Subject: RE: Few: Suggestion from Jonathan Richard hardaker

Dear Mr Hardaker

I am responding to your email of 24 December 2012 in relation to the costs of the consultation video in relation to the Budget.

The incorrect information was provided because of a genuine error by an officer who is highly professional and efficient but on this occasion overlooked that there had been additional work commissioned to ensure the video was suitable for some other specific groups of residents.  Once the error had been drawn to our attention we published the full facts of this matter.

I am led to understand that this has been explained to Councillor Blakeley by the relevant Head of Service who has overall responsibility for this area who did in fact apologise to him in relation to the initial incorrect information.  I have discussed this matter with the officer concerned and he is aware of the importance of absolute accuracy in these matters.  In this context I feel the matter has been dealt with in a reasonable manner.

Graham Burgess

Chief Executive

Wirral Council
******************************

From: jonathan hardaker
Sent: 24 December 2012 16:44
To: Burgess, Graham
Cc: Blakeley, Chris (Councillor)
Subject: Fw: Few: Suggestion from Jonathan Richard hardaker
Importance: High

Dear Mr.Burgess.I and numerous other wirral residents think you owe Councilor Blakeley an official apology for uncovering the truth about the true costs of the bill from Mills Media.

May I suggest that you click on to the Wirral Globe article attached to read what many ratepayers think; after all you are a public servant paid for by us & not above the law.

Regards Jonathan Hardaker.

http://www.wirralglobe.co.uk/news/10124400.Information_Commissioner_puts_Wirral_Council_under_the_spotlight_over_FOI_failures/?ref=erec

The council’s chief executive, Graham Burgess, has subsequently emailed Cllr Blakeley saying no public apology is to be issued and no further action taken over the issue.

Councillor Blakeley said he intends to pursue the matter until a public apology is made.

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2 thoughts on “Sorry seems to be the hardest word

  1. Pingback: Cheques, lies and video tape. Wirral Council incapable of apologising… « #FoILed again?

  2. Pingback: UPDATED: Cheques, lies and video tape. Wirral Council incapable of apologising… | Wirral In It Together

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