Christmas Day in the Call Centre


“Your call is important to us , but not as important as putting food on the table…..”


Following on from our posts earlier this week – which we understand has ruffled the feathers of those who are usually more concerned with feathering their own nest – we’ve been contacted by people with inside knowledge of exactly what happens when you give a multi-millionaire a million pounds of public money.

But first of all we need to declare a deep, abiding prejudice. As we’ve said before we think call centres are ‘the satanic mills of the 21st century’.

And indeed the Indeed website provides us with a fascinating insight into what it must be like to work in such a place :

Among the reviews from former employees we note the use of the term ‘workhouse’ . And again this is a term used by one of the commentators on one of our previous posts:

Speaking as one of many local little people, who is employed Mr Asif he runs two modern day work houses were approx 75% are employed by outside agencies , it is a work house where, fear of dismissal is ever present, a living wage is non existent, plus huge staff turnover, and low morale, he is a modern day pirate……..a very morally corrupt business model

So have local prominent politicians had that difficult conversation with The Contact Company owner Asif ‘Massive’* Hamid yet ? ( * the ‘Massive’ tag  refers to his ever expanding business empire obvs).

You know that difficult conversation about ‘championing’ the living wage?

No, thought not!. They clearly think that the serfs who keep them in power should be grateful for any level entry employment going no matter how demeaning/demoralising/disempowering.

However we at Leaky Towers like to look at the bigger picture and comment on the fact that all studies of mental health wellbeing always indicate security as the defining factor – be it security in relationships, security in employment and the ultimate security of having a roof over your head.

But how better to keep people in subservience  by being in constant threat of being unemployed and at risk of attending one of Frankenfield’s foodbanks ( do you see how this sh*t works yet?) . The Contact Company appear to do it by hiring staff via an agency ,presumably as a means to undermine employment rights. Wirral Council do something similar but pay lip service to the Employment Rights Act 1996 and instead subjugate their staff by subjecting them to the constant threat of redundancy. Forget zero hours contracts – this unspoken practice is the greatest threat to workers in the modern workplace and which has sent us hurtling back to the nineteenth century.

P.S. Oh and by the way  what’s this posted on our Facebook page about (we presume) Hamid buying water from Home Bargains for 24p a bottle and selling them for £1?. Surely that’s an urban myth?.


22 thoughts on “Christmas Day in the Call Centre

  1. G’day Leaks

    As a small business tax auditor in Australia, or in my previous lives I had no dealings with clowncils and the greedy fat pigs and sows, hey “Nurse Rat”, in the troughs all around them.

    My first awareness in this county of the big fat hogs was the old boys and wanna be gangsters at the pool when I went for a morning swim.

    Every day they would congeal like the shite on Kev and Stella’s Stinking Stagnant wirral Waters and discuss, obviously with insider information, the next tranche of lucre, that is in Adderley’s proud boasts in public that its not our money anyway, and whether they could get their filthy hands on it and it would be like winning the lottery with no accountability and no one risking talking about it.

    Inside or outside the clowncil.

    Don’t get “Highbrow” started on the downfall of the British Accountant and accountability Leaky.

    Then Lordsville I realised what is the best way to get close to the next tranche and then the possibility of getting first dibs on it.

    Become a clowncillor.

    Better on the inside because like Davies, Gilchcrist and Green no one will speak up if dosh is given to a friend, acquaintance or family, wasted or abused and they get extra allowances for keeping their gangs quiet.

    “Davies Ugly Twin Brother with the Comb Over from Hell” and Foulkes and Green are classic examples of the crud and dross that no one will speak up about……….openly and honestly.



    I see the Liverpool “Kitchen Cabinet” are voting on Friday, don’t quote me, something about taking power away from clowncils and giving it to the Combined (crud and dross) Authority.

    They have had their way far too long take a look at Jones and Hales.

    Making the clowncil more impotent. Aaaahhhhhh

    Luv ya more at Xmas Lordy XXXXXXXXXXXXXXXXXXXX

  2. G’day Leaksy

    If any of the scumbag, cheating, lying barstards at wirral have taken offence at my absolute and total disrespect for them……………………

    They could get Ecca, if he really exists, to dish out the rest of the Big fund recipients, the ones to families and friends.

    If he was to do that people and show there was no funny doings I would personally and publicly admit that “Phil the Very Very Deluded Dill” is only very deluded.

    Golf Resort what fucking planet does he come from????



    Lordy, what has this current crowd of dung achieved to boast about?

  3. G’day Leaky

    I am fuming this morning when I came on your site and thought about Christmas Day in The Call Centre.

    Since I blew the whistle on Wirral “Funny” Bizz to Adderley and Basnett on 5 July 2011 and he lied through his teeth and stinky ash tray breath I have not been able to acquire any employment at all……… not even in a call centre, the modern day slavery.

    My children have not been getting Xmas presents and grandchildren very little since that day.

    I hope Adderley and Basnett boast about what they did to me and “Highbrow” getting other senior officers to lie, “Sir Git” “The Shyster” to stick his head up his own fat arse and get 65 clowncillors to nod and approve like raving lunatics and the heartless self centred morons that they act like.

    I just hope Lordy that each and every one of the scum bags that sided with Adderley and Basnett get for Xmas this year exactly what they deserve.



    You Lordy, Cardin, Bobby47 and “Highbrow” I hope you are pleasured immeasurably for the festive season and 2017. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

  4. Hello Leaks former employee here

    Goverment Living wage is followed at this company.

    Yes Christmas in a call centre is a very real prospect at TCC 365/366 days a year working schedule no overtime pay for contracted staff here basic wage is payed on public holidays lieu days given if you make sure you get them.

    About the working schedule it’s 9+ hours a day 1 hour unpayed lunch/break (8 hour a payed)

    Company does offer perks for working there including love to shop card that you can pay into yourself and get 10% extra back.

    Prize draws which have about a 1 in 700 chance of winning

    Dress down of a weekend and during holidays

    Team Leaders most are good but offered as much training as the staff are often left with fairly large teams to look after from experience or learn as the go.

    Vending machines and cafe are run for profit not for convenience.

  5. G’day Leaksy

    I’m excited.

    As excited as I was when I went to play in the Papua New Guinea national football championships in Goroka in the highlands 1981 in my “own football shirt”.

    Yes Leaky I am off to the next full clowncil meeting on 19th December to see someone that is more scarce than the “Goroka Mudman”.

    I can’t wait to actually see in the flesh the invisible man that is Ecca “Eccles Cake Face” “Spotty Dog” Robinson.

    “Highbrow” is booked in to ask a question of the sleazy scum bags.

    I wonder (know) it will be the same bullshit from “Sir Git” and “Phil the Very Very Deluded Dill” about writing or asking one of the lying, cheating, obfuscating senior officers to write. Then they will forget.

    I wonder if I stand around the staircase like the last time I went when the “Assistant Dunny Chain Wearer” “Fouk Us” called a break and passed the “envelope” of all things Wirralgate to that useless old hack with the tweed jacket with leather elbows.

    I haven’t asked “Highbrow” what his question is so it will be a surprise to me.

    In my situation more exciting than Santa coming.

    Last time “Highbrow” was going to talk to them at the original date for Graham Burgess’s farce of a public meeting into Big, ISUS and Working Neighbourhoods they all shat themselves and cancelled the meeting and Burgess lied about having a meeting in Wakefield or somewhere in la la land and then quit with a massive pay off.

    Play your cards right Ecca and you could work this meeting for your lottery win.



    Luv clowncil meetings L they are pure farce and make believe. XXXXXXXXXXXXXX

    Just like “Phil the Very Very Deluded Dill’s” imaginary golf resort he is building with Big Jack….. and the beanstalk”.

    Does he tell them of his massive resort when he visits his food banks in Tranmere L?

    Why don’t you turn up as well Lordsville on the 19th?

  6. Hi Wirral Leaks.

    I don’t want to spoil James’ Christmas, as I know Wirral Council have already done that, but as Wirral Council is such a pantomime/farce, I’ll bet it is ‘understudy time’ on the 19th December.

    If Nigel Hobro, and James, and even you, and maybe even me (‘she’s behind you – oh no she’s not’), are going to be there, is anyone taking bets on Eric Robinson not turning up? My script options are he is having pre-booked holidays, suddenly feeling ill, or out in the borough giving his subsidised Town Hall evening meal to the poor. More likely to be in his counting house counting out his (our) money, as he will have been paid on the 18th?

    Surjit Tour will wave a magic wand (paid for by the taxpayer) and perform a disappearing trick to the midlands, and some poor sap will be wheeled in to take the questions and not be able to provide any answers at all. Just like Surjit Tour actually being there really.

    I wonder how close to the script for Wirral Council’s pantomime meeting, I am? The way the council behaves it’s getting harder to tell when their panto starts and finishes.

    Anyway, I have presents to buy. Oh, yes I do!

    • Thanks Dame Tiff and of course Leaky

      It really truly is panto season.

      What a government this country has.

      BIS (Bullshit in Shitloads) err I mean Department for Business, Energy and Industrial Strategy in answer to “Highbrow’s FOI regarding all that dosh New Gaming Concept Limited was gifted by NWDA before WE ALL tootled off to Reno.

      Hey Ecca “The Blinking CEO” have you asked who all tootled off to Reno was?

      No! As if.

      “A search has been undertaken of both electronic and paper records, including those records
      that were transferred to the Department for Business, Innovation and Skills (BIS) following the
      closure of the North West Development Agency (NWDA) in June 2012. Officials have not been
      able to identify any records pertinent to your enquiry about funding provided to the company

      I think Tiffs me old mate their view of records pertinent to your enquiry might differ from “Highbrows”.

      I hope you will be there in the public gallery on 19 December to boo “Phil the Very Very Deluded Dill’s” non-answers.



      How convenient Tiff and L that NWDA lost its papers and decency.

      I wonder how many of those scum bags were re-employed by BIS etc.,?


  7. G’day Leaky and Tiffs

    You might be interested to see the clowncils response to “Highbrow’s request to them about New Gaming Concept Limited

    “Our response is due by 9 December 2016 but unfortunately it is taking
    longer than expected to collate and review the papers associated with your
    request. We would therefore ask that you grant us further time to
    complete the process and provide a substantive response to you.

    We apologise for this delay and anticipate being able to send you a
    response by Monday 19 December 2016. Your understanding and patience in
    this matter is appreciated”.

    Oh kids that’s a familiar date isn’t it?

    Its gonna be a manic Monday.

    They really do have a fucking cheek don’t they?

    Five and a half years later and they still haven’t got their shit together.

    Or, did they actually think we would not persevere, not ask these questions and just go away?



    We haven’t anywhere near finished yet children next year will be a bigger uglier one.

    Luv you two to the moon and back. XXXXXXXXXXXXXXXXX

    Have you asked yet Eccersville who went to Reno?

    • On the 22nd November I asked Eric Robinson who were the members of the ‘Wirral delegation’ to Reno. I am still awaiting a reply.

      In fact, I am still waiting for answers to my last three emails.
      Patience is a virtue, and they never expect persistence.

      • G’day Tiffs, Doc and Leaky

        Its all about Reno and the end of “Phil the Very Very Deluded Dill”.

        When it is all revealed about who and when and why and how they went to Reno it should be the end of the buffoon and a DCM for Big Jack and his beanstalk golf resort.

        Tiffs me old mate I think you will find it is the scum bag leader missing at the meeting on the 19th.

        Cowardly yellow barstard, definitely not red living in Hoylake that along with Adderley the other yellow belly couldn’t sit and listen to Martin Morton at Burgess’s farce of an LGA Improvement crud meeting OR attend the big table with all the liars at Burgess farce of a meeting into Big, ISUS and Working Neighbourhoods of 8 October 2014.



        Hope to see you all in the public gallery on the 19th. XXXX

      • Well done Doc

        I initially wrote to every clowncillor every day because they wouldn’t do anything about Wirral “Funny” Bizz knocking off about £2,000,000.00 of your monies and what did they do?

        They didn’t have them arrested, paid them for a further eighteen months and then let them get away to Portugal. They tried to tie me into being offensive about Hillsborough and got “Sir Git” “The Shyster” the ridiculous solicitor with a boy barista from London to constantly get him out of their shit and threaten me.

        Doc, I don’t think Ecca exists he is a ghost on the payroll.



        We’ll see if the Blinking CEO turns up on Monday.

  8. There was a very funny tv cop series set in Reno and all the cops wore very short shorts but they were totally committed to fighting crime…….I get the impression that Amercians don’t like public officials who are involved in anything dodgy… …And of course we all know that like to use the extradition treaty! Ha ha

  9. Pingback: Christmas Day in the Control Room | Wirralleaks

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